Privacy Policy

This Privacy Policy explains what personal information we collect, how we use and share it, how long we retain it, and the rights and choices available to you.

1. Information We Collect

Information You Provide

When you request a quotation, contact us, communicate with us through email or WhatsApp, or proceed with an order, we may collect:

  • Your name and company name.
  • Your business email address and phone number.
  • Your shipping country, address, or destination.
  • Product names, part numbers, quantities, conditions, and technical requirements.
  • Robot models, controller models, connector types, and compatibility information.
  • Messages and other information included in your enquiry.
  • Product photographs, labels, connector images, PDF documents, or other files you choose to upload.
  • Quotation, order, invoice, shipping, payment, warranty, and after-sales information where applicable.

Please do not upload files containing unnecessary personal information, confidential production data, legally protected information, or sensitive personal information.

Information Collected Automatically

When you visit our website, our systems and service providers may automatically collect certain technical information, including:

  • Your IP address.
  • Browser and device type.
  • Operating system and time zone.
  • Approximate location based on your IP address.
  • The website, advertisement, or search term that referred you to our website.
  • Pages and products viewed.
  • Date, time, and duration of visits.
  • Cookie identifiers and similar technical information.
  • Website errors, security events, and server log information.

We use this information to operate, secure, analyze, and improve our website.

2. How We Use Your Information

We may use personal information to:

  • Respond to enquiries and quotation requests.
  • Confirm product availability, condition, price, and lead time.
  • Verify part numbers, robot models, controller models, connectors, and product compatibility.
  • Recommend original, used original, or compatible replacement products.
  • Prepare quotations, invoices, order documents, and shipping arrangements.
  • Communicate with you through email, telephone, or WhatsApp.
  • Provide order updates, technical assistance, warranty service, and after-sales support.
  • Detect spam, fraud, abuse, security incidents, and unauthorized activity.
  • Maintain business, accounting, tax, customs, and transaction records.
  • Improve our website, products, advertising, and customer service.
  • Comply with applicable laws and protect our legal rights.

We do not use uploaded product photographs or technical documents for unrelated third-party marketing.

3. Legal Bases for Processing

Depending on your location and the nature of your interaction with us, we process personal information on one or more of the following legal bases:

  • To take steps at your request before entering into a contract, such as preparing a quotation.
  • To perform a contract, including fulfilling an order and providing after-sales support.
  • To pursue legitimate business interests, such as responding to customers, preventing fraud, improving our services, and maintaining business records.
  • To comply with legal, tax, accounting, customs, or regulatory obligations.
  • With your consent where consent is required, such as for certain marketing communications or non-essential tracking technologies.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect processing that occurred before consent was withdrawn.

4. Product Photos and Uploaded Files

Files you upload are used to identify products, read labels or part numbers, assess connector types, verify compatibility, and respond to your enquiry.

Uploaded files may be accessed by authorized Nuoxin personnel and technical service providers involved in operating our website, email systems, or business communications.

Before uploading a file, we recommend removing unnecessary names, contact information, factory information, serial numbers, confidential production details, or other information that is not required for product identification.

5. Email, Telephone, and WhatsApp Communications

If you contact us through a website form, email, telephone, or WhatsApp, we will use the information you provide to respond and to follow up on the related quotation, order, shipment, warranty claim, or support request.

When you use WhatsApp or another third-party communication service, that provider may process information according to its own privacy policy.

You may ask us to stop non-essential sales follow-up communications at any time. We may still send communications that are necessary for an active quotation, order, shipment, warranty matter, legal obligation, or customer service request.

6. Cookies and Analytics

Our website may use cookies and similar technologies, including:

  • Essential cookies required for website operation, security, and administration.
  • Functional cookies that remember website or user preferences.
  • Analytics technologies, including Google services, that help us measure website traffic and understand how visitors use our pages.
  • Advertising or conversion-measurement technologies where these services are enabled.

These technologies may collect IP addresses, device information, cookie identifiers, referral information, visited pages, and interactions with our website.

You can control or delete cookies through your browser settings. Disabling certain cookies may affect the availability or performance of some website functions.

7. How We Share Information

We may share personal information where reasonably necessary with:

  • Website hosting, security, backup, and maintenance providers.
  • Email, cloud storage, and business communication providers.
  • Website analytics and advertising providers.
  • Payment service providers where payment processing is required.
  • Freight forwarders, couriers, customs agents, and logistics providers.
  • Technical advisers assisting with product identification or compatibility.
  • Accountants, legal advisers, insurers, and other professional advisers.
  • Government authorities where disclosure is required by law.

Service providers may process information only for the relevant service or another purpose permitted by applicable law.

We do not sell customer enquiry information or uploaded product files to unrelated third parties.

8. International Data Transfers

Nuoxin serves customers worldwide and may use service providers located in different countries. Personal information may therefore be processed outside your country or region, including in countries whose data-protection laws may differ from those in your location.

Where required, we take reasonable steps to use appropriate contractual, technical, or organizational safeguards for international data transfers.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

Retention periods may depend on:

  • Whether an enquiry remains active.
  • Whether an enquiry results in an order.
  • Warranty and after-sales requirements.
  • The need to maintain quotation and compatibility records.
  • Tax, accounting, customs, and legal requirements.
  • Fraud prevention, security, and dispute-resolution requirements.

Enquiry messages and uploaded files that do not result in an order will be reviewed and deleted or anonymized when they are no longer reasonably required for sales follow-up, product identification, security, or legal purposes.

Order, invoice, payment, shipping, warranty, customs, and accounting records may be retained for a longer period where required by applicable law.

10. Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Access to personal information is limited to personnel and service providers who reasonably require it for business purposes.

However, no internet transmission, email service, or electronic storage system can be guaranteed to be completely secure. Please avoid sending unnecessary sensitive information through website forms, email, or third-party messaging services.

11. Your Privacy Rights

Depending on your location, you may have the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of personal information.
  • Object to or restrict certain processing.
  • Request a portable copy of certain information.
  • Withdraw consent where processing is based on consent.
  • Opt out of non-essential marketing communications.
  • Submit a complaint to an applicable data-protection authority.

These rights may be subject to legal exceptions, including requirements to retain transaction, accounting, tax, customs, fraud-prevention, or legal records.

We may request information necessary to verify your identity before processing a privacy request.

12. Children’s Privacy

Our website and industrial products are intended for business users and are not directed to children.

We do not knowingly collect personal information from children. If you believe a child has provided personal information through our website, please contact us so that we can review and delete it where appropriate.

13. Third-Party Websites and Services

Our website may contain links to WhatsApp, Google, social media platforms, payment providers, logistics providers, or other third-party websites and services.

We are not responsible for the privacy practices of third parties. We recommend reviewing the applicable privacy policy before providing information through an external website or service.

14. Changes to This Privacy Policy

We may update this Privacy Policy when our website, business practices, service providers, or legal obligations change.

The updated version will be published on this page with a revised “Last updated” date. Material changes may also be communicated through our website where appropriate.

15. Contact Us

Nuoxin Robot is responsible for the personal information described in this Privacy Policy.

For privacy questions, requests, or complaints, please contact:

Nuoxin Robot
No. 5 Wufeng Street, Zhangcha Subdistrict
Chancheng District, Foshan, Guangdong, China
Email: Sales@nuoxinrobot.com
Website: https://nuoxinrobot.com